Payments

 

Payments must be recieved in full prior to the item(s) being shipped. Orders can by cancelled prior to shipping and all fees will be returned.

After shipping, we will accept returns for 14 days after shipping date and will refund the cost of the item. Postage fees however can not be refunded. Check our returns policy below for more details.

 

Shipping

 

Please allow 14 working days for delivery, however depending on the courier, this may take longer.

Shipping cost are dependent upon weight of items.

 

Returns

 

We will accept returns up to 14 days after shipping date. The goods must be returned to us in saleable condition for a refund. Postage fees will not be refunded. Claims for damaged good must be supported with photographic evidence.

 

Perfection of items

 

We aim to be as eco-friendly as possible. Therefore we use as much recycled wood as possible. This does mean that sometimes the wood we use will not be free of imperfections. We do try not to build out of imperfect wood, but sometimes there will be marks or cuts on the wood we use. If you are not happy with your product, as the wood may have imperfections, we will be happy to offer a swap on your item or you can return it for a full refund, as long as it's within 14 days of the shipping date. Postage fees will not be refunded however.

 

 

If you have any questions regarding our terms and conditions, do not hesitate to contact us at:

 

bughotel@outlook.com

Terms and Conditions